Place your order at least 1 to 2 days ahead. Cut-off time is 6PM for the next day pick-up.
Pay one day before the pick-up date. Cut-off time is 6PM only.
Available pick-up time: 1pm to 5pm only.
Pick-up only via delivery services (Lalamove) with insulated box option checked.
Questions
When to order and pay?
- For the next day pick-up, place your order on or before 6PM. Unable to place the order on the said cut-off time will be rescheduled.
- For the payment, it must be completed on or before 6PM, one day before the pick-up date. It will be rescheduled if the payment is not yet complete on the said cut-off time.
Do you deliver?
Pick-up only:
- Book using preffered delivery app service.
- We recommend Lalamove service and make sure to check the “Insulated Box” option.
- Pick-up time: 1 pm to 5 pm.
- Delivery fee will be shouldered by the customer.
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- Search location pick-up point: Henry’s Best Cookies
- Input our address: House no.8 Cadena de Amor St., Modesta Village, San Mateo, Rizal.
- Input Contact Person: John Estabillo
- Input Mobile: 09176274109
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For wholesale orders:
- We will use the Transportify app for a bigger vehicle delivery.
- Contact us for negotiation and other details.
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NOTES:
- We’re not responsible for any damaged, unclaimed and spoilt items.
- We’re not responsible for the wrong input of location address.
- Only available in Rizal and Metro Manila
What are your modes of payment?
Payment cut-off is until 6pm only. It should be fully paid a day before the pick-up date.
Option1: Bank Deposit or E-Wallet
Accnt. Name: John Henry T. Estabillo
- BPI
Accnt. No: 4249-0075-66 - Unionbank
Accnt. No: 109451900390 - GCash and Paymaya
Account No: 09176274109
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Option 2: Straight Payment thru Paypal
- PAYPAL
(Add transaction fee. Calculate the fee on this link: https://www.onlinefeecalculator.com/index-Phillipines.php)Accnt. Name: John Henry T. Estabillo
Accnt. Email: john070190@yahoo.com
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Once done with the payment:
- Submit a proof of payment with name and order number. Send it to our social media pages or at info@henrysbestcookies.com
How to properly store your cookies?
All cookies are recommended to be consumed within 3 days.
- Place the cookies in an airtight or well sealed container.
- We recommend to store it in the freezer to preserve the taste and texture up to 1-month. This will also enhance the flavor and texture of the cookies. To defrost, the best way is to let it sit in the room temperature for 10-15 minutes or until soft to eat.
- If you want to warm the cookies we recommend to use baking oven at 350F for 1 to 2 minutes (2-3 mins. for NY Style cookies) or until soft to eat. Make sure not to overbake the cookies.
- To warm the cookies in the microwave the recommended time is less than 10-15 seconds only. Do not over warm the cookies.
Life span and freshness:
For Prime cookies:
- At room temperature: 5days (Freshness: 2days)
- Refrigerated: 1 week (Freshness: 3days)
- Frozen: 1 month (Freshness: 1month)
For New York Style cookies:
- At room temperature: 5days (Freshness: 3days)
- Refrigerated: 1 week (Freshness: 3days)
- Frozen: 1 month (Freshness: 1month)
* Time and temperature may vary depending on the type and brand of microwave oven or baking oven.
* All our products don’t have preservatives. Everything is homemade.
Do you accept bulk orders?
Yes, but it must have been ordered at least a week ahead the delivery date.
What's your policy?
Delivery service:
We do not have responsibility for any unexpected circumstances may occur between the customer (booker) and the rider (Lalamove). Circumstances such as:
- Wrong input of location address.
- Wrong input of details (Name, address and mobile number)
- Lost, spoilt and damaged items.
- Additional fees asked by the driver for unexpected or long queueing.
- Unclaimed items.
- Return items with additional fees (Same amount from the original delivery fee).
Strictly we don’t allow returns for unclaimed orders via Lalamove. Make sure that you have a representative to receive and pay the delivery fee.
Returns and refund:
We make sure that our cookies are new and undergo the process of quality control.
- Our cookies are freshly baked within the day of pick-up or delivery.
- For bulk orders, we bake the cookies a day ahead of the delivery date or depending on the number of orders.
We only allow returns and refund if:
- The items are proven spoilt when received.
- The items are proven with unexpected elements when received.
All concerns will be investigated properly and must be proven with valid evidences.
Reach Us
Your Ultimate Cookies!
Soft, chewy, and addictive — that is how we maintain the delightful products we serve. These homemade cookies, baked to perfection, are made from high quality ingredients and packed with real chocolate chunks and chips.
Henry’s Best Cookies started last 2016 as a simple plan of selling cookies as gifts for the loved ones during the Christmas season. Surprisingly, the small-scale business sold more than 3,000 cookies in less than a month. And because of the overwhelming support from the customers, we did the same thing in 2017.
Today, we want our growing business to reach more people. We are more than happy to sell cookies not only for Holiday seasons but for the rest of the year. We will keep improving to give you the ultimate cookie experience!