FAQ

How to Order
1. Go to “Shop” page.
2. Choose the product to buy and add to cart.
3. Once you finalized your order, click “Check Out”.
4. Fill out the form.
5. Choose Delivery method.
6. Choose Payment method.
7. Submit your order
8. Once paid, send a copy of deposit slip to: info@henrysbestcookies.com
9. You will receive an email that your order is now in process.

* You will automatically receive a confirmation order with our bank details.
* Keep checking your email for order status.

Order cut-off time
– Since we only do made-to-order and we have to chill the dough overnight, there will be a cut-off time. We only allow new orders for the next day until 4:30 pm only.

– If you placed your order after 4:30pm, your order will be reserved on the 2nd day.
– If you choose LBC as your delivery method add additional 2days for delivery.

Delivery

Pick-up only:
– The customer will be responsible to book the delivery for pick-up.
– Make it sure to check the “Insulated Box” option to secure your item.
– Pick-up time is from 1pm to 5pm only.
– Delivery fee will depend on your location and will be paid by the customer upon delivery.
– We just need your name upon pick-up or you can give us their plate number.
– Input location pick-up point: Waling-Waling, San Mateo, Rizal

– Input our address: Blk 2B Lot 19, Cadena de Amor St., Modesta Village, San Mateo, Rizal.
– Input Contact Person: John Estabillo
– Input Mobile: 09176274109

If you’re having time to locate, just search for Modesta and follow the image below:


IMPORTANT NOTES:

* Please be reachable on the day of delivery.
* We’re not be responsible of any damaged, unclaimed and spoilt items.
* We’re not be responsible of wrong input of location address.

—————————-

1-2 Business Days Delivery:
– We recommend LBC.
– For the fees, it will be automatically added to your total amount.
– The fee is P250 per box.
– Fees may vary without prior notice.

For bulk/ wholesale orders:
– We will use Transportify app for a bigger vehicle delivery.
– Contact us for negotiation and other details.
– Orders for at least 15 and up from small to medium boxes. For large boxes at least 8 and up pieces.
– Go to Bulk Order page for more details.

—————————-

* Make sure to place your order during business days. We cannot guarantee you that they can deliver during weekends or Holidays.

Payment method/ Process
You only have 2 days to complete the payment. We will have to cancel your order if you’re unable to process it.

Option1: Bank Deposit (BPI and Unionbank)
Select Bank Deposit payment.

  • BPIAccnt. Name: John Henry T. Estabillo
    Accnt. No.: 4249-0075-66
  • Unionbank
    Accnt. Name: John Henry T. Estabillo
    Accnt. No.:109451900390

———————————

Option 2: Straight Payment thru Paypal
Check out and choose Paypal as payment method.

———————————

Option 3: Another options:

  1. Banks are generally open during weekdays only. For BPI they have ATM Machines for Bank deposit transaction.
  2. You can pay us through M.Lhuillier, Western Union and even in Coins.ph. However, we will not shoulder the transaction fees.

———————————

Once done with the payment:

  • Submit a copy (scanned or a photo) of the Deposit Receipt. If its online deposit take a screenshot or send the reference number. Send it to our email address. Once completed, you will receive a conformation from us.
Can I have assorted flavors per box?
Yes. There’s a section in the order form where you can list your assorted cookies. But make sure to select first the “Assorted” option. Check the Assorted sample list below the product page.

Remember that the total number of cookies will always based on the total amount of cookies per box you choose.

Expected Delivery Date
You can set your expected delivery date in the check-out page. However, you have the option to leave it blank, but in default we will automatically process your order once we confirmed your payment and the delivery will be the day after.
Is it available nationwide
As of now we only accept orders around Metro Manila.
Policy

Lalamove Delivery:
We do not have responsibility for any unexpected circumstances may occur between the customer (booker) and the driver (Lalamove). Circumstances such as:

  1. Wrong input of confirmed location address.
  2. Wrong input of details (Name, address and mobile number)
  3. Lost, spoilt and damaged items
  4. Additional fees asked by the driver for unexpected queueing (Long waiting).
  5. Unclaimed items.
  6. Return items with additional fees (Same amount from the original delivery fee).

Strictly we don’t allow returns for unclaimed orders via Lalamove. Make it sure that you have a representative to receive and pay the delivery fee.

 

Unclaimed Orders
Since we’re made-to-order shop, we don’t stock our products, we deliver it fresh via Lalamove. Therefore, all unclaimed orders of the day, we can’t assure you that you will receive a freshly baked cookies the next day since we’re going to prioritize the reserved orders of the day. You can still pick-up the cookies within 3 to 5 days. If you’re unable to pick-up the cookies within 5 days we will have to dispose it and there will be no refund.

Of course we will not let that to happen, we will contact you everyday within 5 days and notify you regarding your order.

Returns:
We only allow returns if:

  1. The items are proven spoilt when received.
    • Our cookies are good for at least 1 week without refrigeration.
  2. The items are proven with unexpected elements when received.
    • Every cookie is sealed properly in a plastic pouch.

All concerns will be investigated properly and must be proven with valid evidence.