FAQ

How to Order
1. Go to “Shop” page.
2. Choose the product to buy and add to cart.
3. Once you finalized your order, click “Check Out”.
4. Fill out the form.
5. Choose Delivery method.
6. Choose Payment method.
7. Submit your order
8. Once paid, send a copy of deposit slip to: info@henrysbestcookies.com
9. You will receive an email that your order is now in process.

* You will automatically receive a confirmation order with our bank details.
* Keep checking your email for order status.

Delivery

Pick-up only:
– The customer will be responsible to book the delivery for pick-up.
– Make it sure to check the “Insulated Box” option to secure your item.
– Pick-days: Thursday only
– Pick-up time: 1pm to 5pm only.
– Delivery fee will depend on your location and will be paid by the customer upon delivery.
– We just need your name upon pick-up or you can give us their plate number.
– Input location pick-up point: Waling-Waling, San Mateo, Rizal

– Input our address: Blk 2B Lot 19, Cadena de Amor St., Modesta Village, San Mateo, Rizal.
– Input Contact Person: John Estabillo
– Input Mobile: 09176274109

If you’re having a hard time to locate, just search for Modesta and follow the image below:


IMPORTANT NOTES:
* We’re not be responsible of any damaged, unclaimed and spoilt items.
* We’re not be responsible of wrong input of location address.

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1-2 Business Days Delivery:
– We recommend LBC.
– For the fees, it will be automatically added to your total amount.
– The fee is P250 per box.
– Fees may vary without prior notice.

For bulk/ wholesale orders:
– We will use Transportify app for a bigger vehicle delivery.
– Contact us for negotiation and other details.
– Orders for at least 15 and up from small to medium boxes. For large boxes at least 8 and up pieces.
– Go to Bulk Order page for more details.

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Payment method/ Process

Payment cut-off day is every Wednesday at 3pm only. We will have to cancel your order if you’re unable to process it before the said cut-off day and time.

Option1: Bank Deposit (BPI and Unionbank)
Select Bank Deposit payment.

  • BPIAccnt. Name: John Henry T. Estabillo
    Accnt. No.: 4249-0075-66
  • Unionbank
    Accnt. Name: John Henry T. Estabillo
    Accnt. No.:109451900390

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Option 2: Straight Payment thru Paypal
Check out and choose Paypal as payment method.

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Option 3: Another options:

  1. Banks are generally open during weekdays only. For BPI they have ATM Machines for Bank deposit transaction.
  2. You can also pay us through M.Lhuillier, Western Union and even in Coins.ph. However, we will not shoulder the transaction fees.

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Once done with the payment:

  • Submit a copy (scanned) of the Deposit Receipt. If its online deposit take a screenshot or send the reference number. Send it to our email address. Once completed, you will receive a confirmation from us.
Expected Delivery Date

All orders will be available for pick-up on Thursday from 1pm to 5pm only.

Is it available nationwide
Yes, we do deliver nationwide. For outside Metro Manila we deliver via LBC Service only. Delivery fee and additional fees may vary. We will personally contact you regarding this.
Policy

Lalamove or Grab Delivery:
We do not have responsibility for any unexpected circumstances may occur between the customer (booker) and the rider (Lalamove). Circumstances such as:

  1. Wrong input of confirmed location address.
  2. Wrong input of details (Name, address and mobile number)
  3. Lost, spoilt and damaged items
  4. Additional fees asked by the driver for unexpected queueing (Long waiting).
  5. Unclaimed items.
  6. Return items with additional fees (Same amount from the original delivery fee).

Strictly we don’t allow returns for unclaimed orders via Lalamove/ Grab. Make it sure that you have a representative to receive and pay the delivery fee.

Returns and refund:

We make it sure that our cookies are new and undergoes the process of quality control.

  • Our cookies are good for at least 1 week without refrigeration.
  • New York Style cookies are freshly baked on the day of delivery.
  • Prime cookies are baked 1-day before the delivery.

We only allow returns and refund if:

  1. The items are proven spoilt when received.
  2. The items are proven with unexpected elements when received.

All concerns will be investigated properly and must be proven with valid evidence.